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Customer service
Your jewelry is guaranteed 1 year for any fault on the fabrication.
The guarantee will only be effective with the purchase bill, and will not apply in case of bad uses, neglect of care or normal deterioration of the article.
Past the guarantee’s validity, Luj Paris will try and do the maximum to satisfy you by offering, based on a quote, the restoration of your jewelry in our Parisian workshops.
Before sending the product, we invite you to send an email to info@lujparis.com, with the customer service form and the picture of the jewel along with its purchase bill.
Luj jewels are made of gold-plated brass, 18 karats and with a 3 micron thickness. Since all our fine stones are natural, their shape and color may differ.
To preserve the sheen of your jewelry from the wear of time, you need to avoid contact with water, perfume, cosmetics and chemical products. It is also advised not to wear your jewelry while you during sleep or sport. Make sure that you store your jewelry individually, away from light and friction, in the pouch that we gave you.
You get free shipping for an order from 100€ in France 200€ in European Union and 300€ abroad.
Deliveries are made by Colissimo against signature, Colissimo at a pick-up point for France and the European Union and by UPS for the rest of the world, generally between 3 and 5 working days.
Covid-19 : The shipping delays may however take longer because of the current situation.
