Each purchased jewel comes along with a velvet pouch and a shopping bag.
You can proceed to your payment by :
- Credit card
- 3X, 4X AND 10X (from 150 € to 5000 €) with ALMA
Our partners in payment solutions guarantee you a securised payment.
You get free shipping for France, 250€ in European Union and 350€ abroad. Deliveries are made by Colissimo against signature, DHL against signature, Colissimo at a pick-up point for France and by DHL Express for the rest of the world, generally between 3 and 5 working days.
Returns and refund
Our return deadlines are exceptionally extended for the holidays until January 15, 2023.
Any return application must have been previously declared through the withdrawal form.
The only return of the good without any declaration or the refusal to admit the delivery will not suffy in order to express your will to withdraw.
It is understood that the customer will bear the costs of returning the product in the event of withdrawal. The customer is recommended to make the return using a solution that allows tracking of the package. Otherwise, if the returned package does not reach the seller, it will not be possible to launch an investigation with the postal services in order to ask them to locate the latter.
The refund will be made using the same means of payement as that chosen by the customer for the initial transaction.
Please complete and email the form below to the address : firstname.lastname@example.org before returning your purchase to us.
Luj jewels are made of gold-plated brass, 18 karats and with a 3 micron thickness. Since all our fine stones are natural, their shape and color may differ.
To preserve the sheen of your jewelry from the wear of time, you need to avoid contact with water, perfume, cosmetics and chemical products. It is also advised not to wear your jewelry during sleep or sport. Make sure that you store your jewelry individually, away from light and friction, in the pouch that we gave you.
Luj jewellery is made of 14-carat gold. Our natural stones are unique, as they have their own characteristics: brilliance, colour, weight, shape and size. Each stone is individually cut by a lapidary, and any “defects” are removed. Thus each of our models is unique.
Customer serviceYour jewelry is guaranteed 1 year for any fault on the fabrication. The guarantee will only be effective with the purchase bill, and will not apply in case of bad uses, neglect of care or normal deterioration of the article. Past the guarantee’s validity, Luj Paris will try and do the maximum to satisfy you by offering, based on a quote, the restoration of your jewelry in our Parisian workshops. Before sending the product, we invite you to send an email to email@example.com, with the customer service form and the picture of the jewel along with its purchase bill.
For more informations, please read our General Terms and conditions and/or send us an email to firstname.lastname@example.org