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Customer service

Your jewelry is guaranteed 1 year for any fault on the fabrication.

The guarantee will only be effective with the purchase bill, and will not apply in case of bad uses, neglect of care or normal deterioration of the article.

Past the guarantee’s validity, Luj Paris will try and do the maximum to satisfy you by offering, based on a quote, the restoration of your jewelry in our Parisian workshops.

Before sending the product, we invite you to send an email to info@lujparis.com, with the customer service form and the picture of the jewel along with its purchase bill.

Caring advice

Luj jewels are made of gold-plated brass, 18 karats and with a 3 micron thickness. Since all our fine stones are natural, their shape and color may differ.

To preserve the sheen of your jewelry from the wear of time, you need to avoid contact with water, perfume, cosmetics and chemical products. It is also advised not to wear your jewelry while you during sleep or sport. Make sure that you store your jewelry individually, away from light and friction, in the pouch that we gave you.

Returns and refund

You have 14 days to send us your purchase from the day of its reception.

Any return application must have been previously declared through the withdrawal form.

For more information click here

Shipping

You get free shipping for an order from 100€ in France 200€ in European Union and 300€ abroad.

Deliveries are made by Colissimo against signature, Colissimo at a pick-up point for France and the European Union and by UPS for the rest of the world, generally between 3 and 5 working days.

Covid-19 : The shipping delays may however take longer because of the current situation.

Secured payment

You can proceed to your payment by :

  • Credit card
  • Paypal

Our partners in payment solutions guarantee you a securised payment.

Paiement sécurisé

Vous pouvez choisir de régler vos achats par :

  • Carte bancaire
  • PAYPAL
  • 3 fois sans frais (à partir de 200 €)

Nos partenaires de solution de paiement vous garantissent un paiement sécurisé.